Effective Date: 12/23/2025
Website: https://ecoxency.com/
Contact Email: contact@ecoxency.com

At ECOXENCY LTD, we sell digital products only, including high-conversion web design templates for service businesses. Please read this Refund Policy carefully before making a purchase.

1. General Policy (Digital Products)

All products sold by ECOXENCY LTD are digital downloads with instant access. Due to the nature of digital content, refunds are not guaranteed and are assessed on a case-by-case basis, in accordance with applicable consumer protection laws and our payment provider’s policies.

2. Payments & Merchant of Record

  • All payments and refunds are processed by Paddle, which acts as the Merchant of Record for purchases made on this Website.
  • Paddle reserves the right to approve or decline refund requests in accordance with its Buyer Terms and applicable laws.

3. Eligibility for Refunds

Refunds may be granted only in the following circumstances:

  • Duplicate Payment: A duplicate charge caused by a technical or processing error
  • Access Issues: You are unable to access the purchased digital product due to a verified technical issue that we are unable to resolve

If approved, refunds are issued to the original payment method used at checkout.

4. Non-Refundable Cases

Refunds will not be issued for:

  • Change of Mind after purchase
  • Downloaded or Accessed Products, once access has been provided
  • Incorrect Purchase (e.g., buying the wrong template)
  • Lack of Results or Performance Expectations, including lead generation or conversion outcomes
  • Failure to Read Product Descriptions or System Requirements

5. Consumer Right to Cancel

Under applicable consumer protection laws, customers may have a 14-day right to cancel a digital purchase unless:

  • The digital content is delivered immediately after purchase, and
  • The customer provides explicit consent and acknowledgment that the right to cancel is waived

By completing a purchase on our Website, you acknowledge and agree that instant access to digital content is provided, and your statutory right to cancel may be waived once delivery begins.

6. Requesting a Refund

To request a refund, please contact us at contact@ecoxency.com with:

  • Your full name and email address
  • The product purchased and transaction date
  • The reason for your refund request

We will review your request within 7 business days. If approved, Paddle will process the refund within 10 business days, depending on the payment method..

7. Dispute Resolution

If you experience any issues with your purchase, we encourage you to contact us before opening a payment dispute. We are committed to resolving issues fairly and may offer alternatives such as technical assistance or product clarification where appropriate.

8. Contact Information

For any questions or concerns about this Refund Policy, contact us at:

📧 Email: contact@ecoxency.com
🌐 Website: https://ecoxency.com/